Description
Key Result Area Key Roles / Duties Strategic Objectives 1. Aggressively grow sales volume to meet weekly, monthly, and quarterly sales targets 2. Monitor competitors, market conditions, and product development to stay ahead in the market Research & Development 1. Stay up-to-date with product information and accurately describe product features and benefits 2. Assess customer needs, demands, and concerns to recommend and display products that match their requirements Budgeting 1. Effectively plan supply activities to ensure sales orders are delivered on time and within budget 2. Coordinate with the production manager to ensure that goods are produced in time for supply Customer Care Services 3. Ensure high levels of customer satisfaction through excellent sales service 4. Maintain outstanding stock and visual merchandising standards with customers 5. Ensure customers are fully stocked at all times. 6. Ascertain customer needs, demands, and concerns. 7. Receive customer feedback to assess their requirements Team Management & Self Development 1. Manage point-of-sale processes 2. Prepare weekly and monthly sales reports 3. Verify daily sales reports from customers and those returned 4. Assess clients' risks and challenges 5. Follow all company policies and procedures 6. Continuously develop skills and knowledge to stay up-to-date with industry trends and best practices 7. Perform any other duty as assigned by the supervisor
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