Relationship Manager, Diaspora Banking

Description

KCB Bank is hiring a Relationship Manager, Diaspora Banking based in Kenya. Main responsibilities: • To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services • To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share • Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations. • Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market • Analyze market intelligence across competitors, global markets and champion development of innovative products. • To ensure quality service delivery to Diaspora customers to achieve agreed service levels • Create brand internalization through training programs and support to the bank staff and sales team to enhance product knowledge of the diaspora products with an aim of increasing product uptake