Description
Diageo East Africa Ltd is hiring a Customer Supply Manager – East Africa based in Nairobi, Kenya. Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives. The role covers end to end supply in EA. Demand & Supply Planning, Customer Service and Logistic. Main responsibilities: • End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels • Ensure appropriate SOPs developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa • Establish customer collaborative forecasting with key customers to meet forecast accuracy targets. • Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service • Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence
About Diageo East Africa Ltd
With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.
Requirements
BSc Engineering/ Supply Chain Minimum 8 years experience working in international logistics and customer service End to end customer collaboration resulting in best-in-class feedback from customers regarding service levels Expert in Import processes in East Africa Fluent in English Proven track record in implementing Change Management including including focus on people and process improvement Proven ability to influence stakeholders to deliver customer focused results Proven ability to anlayse detail at pace and provide conclusions and recommendations Culturally aware and able to adapt communication styles where requires Digital Capability: SAP APO, OMP/Kinaxis capability
How to apply
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