Senior Manager, Operations (DRC)

Description

GiveDirectly is hiring a Senior Manager, Operations (DRC) based in Goma, DR Congo. As Senior Manager, Operations (DRC), you'll build and lead the operational backbone behind GiveDirectly's programs in the country. You'll direct the support services team end-to-end — HR, logistics, procurement, and administration — while managing a team of managers. You'll design a procurement strategy that keeps goods and services flowing efficiently and reliably across provinces, own fleet and logistics management as the program scales, and… This is a role for someone who can build systems as readily as they can lead people, and who's energized by both strategic design and the operational details that make it real on the ground. Main responsibilities: • Lead the DRC support services team end-to-end — HR, logistics, procurement, administration, and office management — including direct oversight of managers • Develop and drive a procurement strategy ensuring efficient, compliant, and resilient sourcing across provinces, and own fleet and logistics management as the program scales • Manage the operational budget, forecasting and driving efficiency across procurement, logistics, and administrative spend • Support the Country Director on HR strategy — recruitment, training, performance management, and talent density — through oversight of the HR function • Design systems and processes to support a much larger footprint across provinces, anticipating future needs and identifying AI and digital opportunities to improve scalability • Coach and develop support services managers to build operational excellence beyond individual contribution • Maintain a compliance and operational risk register, and lead internal spot checks, audit preparedness, and action plans in partnership with Finance and Internal Audit