Description
GiveDirectly is hiring a Senior Manager, Programs (DRC) based in Goma, DR Congo. As Senior Manager, Programs (DRC), you'll help bring GiveDirectly's programs in the Democratic Republic of Congo to life — owning their end-to-end execution, from operational design to on-the-ground delivery. You'll blend strategic thinking with hands-on problem-solving: designing systems that work, catching risks before they escalate, and using data to drive continuous improvement. You'll also lead people, managing a team of managers and field… Main responsibilities: • Develop detailed project management plans for all our programs and drive them through successful end-to-end execution • Design operational models for new programs — including targeting, payments, and customer service — and define, monitor, and report on key operational and efficiency indicators • Identify operational vulnerabilities, such as fraud or reputational risk, and implement mitigation solutions aligned with the risk framework set by the Program Director • Analyze program-level data to diagnose the causes of underperformance and drive continuous quality improvement • Partner with Tech and Data teams to design surveys and ensure data integrity in Salesforce • Directly manage a team of managers, with oversight of field teams and call centre at multiple levels • Support the Program Director and Country Director in scoping new programs, including operational feasibility and risk assessment.
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale.
Requirements
Minimum 6 years of experience managing and implementing programs within international NGOs or a comparable operational environment; experience in cash or money transfer programming is an asset Work experience in the DRC, or strong knowledge of the DRC context, is highly desirable Experience in team management, including recruitment, team building, and development Strong analytical thinking, with a proven ability to use data to identify problems and improve programs Experience using technology and digital tools to drive results and operational innovation Proven instinct for risk management and creative problem-solving in complex operational environments A high degree of autonomy and resilience, with the ability to thrive in a fragile, rapidly changing environment Strong alignment with GiveDirectly's values Excellent written and oral communication skills, including ability to communicate fluently in English and French with high level stakeholders Professional proficiency in French and English required; knowledge of Congolese Swahili and/or Lingala is an asset
How to apply
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