Description
Zipline is hiring a Director of Country Operations based in Kigali, Rwanda. Main responsibilities: • Own Country Operational Performance • Own country-level operational and service KPIs across all Nests. • Drive accountability with Nest Leads to achieve performance targets and close operational gaps. • Monitor performance trends and identify opportunities to improve service quality, reliability, and efficiency. • Ensure consistent execution and operational performance across the network. • Ensure Excellence in Execution • Collaborate with Global Operations Excellence and Governance teams to uphold quality, safety, and compliance performance across every Nest location.
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
Requirements
Zipline operates one of the most advanced autonomous logistics networks in the world. As we scale across countries and deepen our partnerships, delivering consistent operational performance while maintaining rigorous… 5+ years of experience in operations, engineering, logistics, manufacturing, quality, program management, or related fields. Demonstrated success driving operational performance and continuous improvement in complex environments. Strong problem-solving and root cause analysis capabilities, with a track record of delivering sustainable improvements. Strong project management skills and the ability to drive execution across teams without direct authority. Analytical fluency with operational, quality, and cost-performance metrics. Exceptional communication and stakeholder management skills, with the ability to influence both local and global teams. Grit, ownership, and resilience to operate in high-accountability, high-ambiguity environments. What Else You Need to Know This role is based in-country and will require regular field visits (~50% travel) to Zipline operational sites.
How to apply
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