Description
ALU is hiring a Student Service Lead based in Rwanda. The Student Services Lead manages the Immigration, Residential & Meals, Insurance, and Financial Aid Functions, and reports to the Student Life Manager. Together, this team makes sure every student at ALU Rwanda has a safe place to live, good food to eat, the right paperwork to stay in the country, and the financial support they need to complete their studies. This is not a role for someone who only keeps existing processes running. The Student Services Lead is expected to notice when something isn't working, whether that's a slow process, an outdated policy, or a gap in how information is tracked, and to fix it. Much of the day-to-day work depends on other teams finishing their part first, so this person needs to be comfortable managing deadlines they don't fully control, and confident enough to… Main responsibilities: • Lead and mentor: Lead the Immigration, Residential & Meals, Insurance, and Financial Aid functions, giving each person clear direction and development opportunities. • Delegate tasks and responsibilities effectively: Ensure efficient workflow and optimal utilization of team resources. • Cross-functional collaboration: Work closely and routinely with the Registrar, Student Recruitment, Enrollment & Admissions, Operations, Student Finance, and Central Finance teams to keep processes aligned across… • Deadline Dependency management: Plan timelines that rely on other departments, monitor progress closely, assess risks, and escalate delays early to maintain accountability. • Performance management: Hold regular one‑on‑one conversations to check in and provide honest feedback when change is needed, and periodically evaluate performance and give constructive guidance to support team growth… • Process improvement: Identify gaps in existing processes, policies, and system workflows, and lead their redesign to improve efficiency and outcomes. • Manage the student housing process, including applications, assignments, move-in and check-out procedures.
About ALU
ALU provides higher education for a higher purpose. Our students declare missions, not majors.
Requirements
Develop and implement programs and initiatives that enhance the student housing and dining experience. Create opportunities for students to connect and build community within their living spaces. Foster a welcoming and inclusive environment in student residences. Create community-building events for residential students to bond and build networks outside the classroom. Guide and support students through the visa and permit application process. Provide information and assistance with immigration regulations and requirements. Liaise with relevant government agencies and embassies to ensure smooth immigration procedures for students. Maintain working knowledge of visa, immigration, and travel advisory requirements across a broad range of countries, reflecting ALU's pan-African student body, and build & maintain contacts such as embassies… Maintain accurate records of student immigration documents and ensure proper regular reporting in compliance with all relevant regulations. Stay up-to-date on immigration policy changes and communicate updates to students and staff.
How to apply
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